HotellyHub respects your privacy and is committed to protecting personal data. This policy explains what we collect, why we collect it, and the controls you have.
1. Information We Collect
We collect three categories of information:
- Account data — name, email, account preferences, and authentication tokens for users who sign up.
- Usage data — pages viewed, searches performed, hotels saved or compared, and device characteristics.
- Contributed content — reviews, photos, and feedback you voluntarily submit.
2. How We Use Information
Information is used to:
- Operate, maintain and improve the HotellyHub platform.
- Personalize hotel recommendations and destination insights.
- Communicate platform updates, security alerts and (with consent) marketing.
- Detect, prevent and address fraud, abuse or technical issues.
4. Hotel Owner Data
Hotel owners who claim a profile provide additional verification data (e.g. business email, phone, identity documents). We store this data securely and use it solely for verification and platform communication.
5. User Reviews
Reviews you submit are public by design and attributed to your display name. Do not include sensitive personal data in reviews. We may aggregate review data for editorial insights with personal identifiers removed.
6. Data Sharing
We share data only:
- With trusted service providers under contract (hosting, analytics, support tooling).
- With hotels you contact directly through HotellyHub.
- When required by law, valid legal process or to protect users.
We do not sell personal data.
7. Data Retention
Account and usage data are retained while your account is active and for a reasonable period afterwards to comply with legal obligations. Reviews remain public unless removed by you or our integrity team.
8. User Rights
Depending on your region you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your account and associated data.
- Object to or restrict certain processing.
- Port your data to another service.
To exercise any of these rights, contact us via the details below.
9. Contact
Privacy questions can be sent to privacy@hotellyhub.com or via our Contact page.